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Our ServicesOur Services

Choose from our range of Product based services to deliver installation, training, ongoing support and product enhancements to ensure your continued business success.

Overview

Squire Technologies provides a range of post-sales support packages to meet client requirements and budget. 

Support Service Packages

Silver

Silver level support package is our starter level of support. It includes access to the online help resource and tier 1 (help desk) email and telephone support during UK office hours.

Platinum

Platinum support is our highest level support package with the fastest response times. Added to the Gold package is an emergency service to assist customers who encounter a critical service affecting issue outside of UK working hours. Where software upgrades are deemed necessary, Platinum customers can benefit from Squire’s managed upgrade process and this can be arranged outside UK office hours in cases where a specific maintenance window is required by the customer. Platinum customers also benefit from access to a case portal where the status of trouble tickets can be checked remotely.

Gold

The Gold level package adds several enhancements to the Silver level support package. Most importantly, the Gold package provides more of a hands on approach from the support team who will, where necessary, logon remotely to clients systems to assist with troubleshooting.  Pre-arranged access to a product engineer for online working is also available. This is especially useful where several involved parties are required to work online together at a pre-arranged time. Access to software upgrades is included allowing clients to keep their software current and benefit from Squire’s ongoing product development and enhancement activities.

Post Sale Support Packages

FeaturesSilverGoldPlatinum
Online Help Resource yes yes yes
Extend Hardware Warranty option:12month & 24month Subject to availability,**Terms and Conditions yes yes yes
Email Support - Tier 1* yes yes yes
Phone Support - Tier 1* yes yes yes
Access to Software Upgrades   yes yes
Multi year contract duration option: 24 months and 36 months   yes yes
20% discount on Feature Requests   yes yes
Pre-arranged access to Product Engineer   yes yes
24/7 Support     yes
Inclusive Managed Software Upgrades     yes
Access to Case Management Portal     yes
Initial Response Time 1 working day 4 hours 1 hour
Min. Contract Duration 12 months 12 months 12 months
Cost (% of purchase price) 15% 20% 25%
Min. Cost £1,500 £3000 £6000

Customers must be under a live/valid Support Package to benefit from any or all of the above.

* Support is available UK office hours, Monday to Friday and excludes UK Public holidays

  • Phone Support - Tier 1 (9.00am - 5:30pm) GMT
  • Email Support - Tier 1 (9.00am - 5:30pm) GMT

** Hardware Warranty Terms and Conditions -->

Squire Protection Plan

Hardware Warranty

All products purchased from Squire Technologies Ltd are supplied with 12 months free hardware warranty.

Extended Hardware Warranty

To extend the hardware warranty for 12 months is 15% of purchase price of unit, this includes the Silver Support package. Hardware warranties can be extended to a maximum of 2 years.

Software Warranty

Warranty cover for software is provided under the Squire Technologies Software Support packages. Software warranties can be renewed annually for as long as customer requires.

World Class Products

 Contact usSquire Technologies has deployed carrier grade signalling products worldwide by combining high quality products with a range of product focused services to ensure successful deployment and ongoing client support.

Contact Us for information on how we can provide an effective solution. A representative will contact you with details and pricing.