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Expired Support Service Packages

As from 10th March 2015 the "Post Sales Support Packages" detailed below are no longer available for purchase. A new set of Post Sales Support Packages are available please follow link -->.

Customers currently under an existing Support contract have automatically been transferred to the equivalent new Support Package and at time of renewal will be contacted to discuss the purchase of the appropriate new Support Package.

Support Service Packages


Platinum support provides the gold support package wrapped up in round the clock dedicated 24/7 support with mobile access to support engineers.


The silver package extends the bronze support to 12 months and adds UK office hour telephone support.


The gold package provides all the benefits of the silver support package, plus it provides remote configuration assistance. This means a more hands-on approach from the support team who will logon remotely to clients’ boxes to assist with reconfiguration and troubleshooting.


All purchased products are supplied free of charge, with 6 months bronze support giving email and web access to the support team.

Post Sale Support Packages

Online Help Resource* yes yes yes yes
Email Support - Tier 1* yes yes yes yes
Phone Support - Tier 1*   yes yes yes
Free Software Upgrades   yes yes yes
Escalated Feature Request     yes yes
24/7 Support       yes
Pre-arranged access to
Product Engineer
Response Time 1 working
1 working
4 hours 1hour
Min. Contract Duration 6 months 12 months 12 months 12 months
Cost (% of purchase price) Free 12% 18% 25%
Min. Cost £0 £600 £1200 £6000

* Support is available UK office hours, Monday to Friday and excludes UK Public holidays

  • Phone Support - Tier 1 (9.00am - 5:30pm) GMT
  • Email Support - Tier 1 (9.00am - 5:30pm) GMT

Squire Protection Plan

Hardware Warranty

All products purchased from Squire Technologies Ltd are supplied with 12 months free hardware warranty.

Extended Hardware Warranty

To extend the hardware warranty for 12 months is 12% of purchase price of unit, this includes the Silver Support package. Hardware warranties can be extended to a maximum of 2 years.

Software Warranty

Warranty cover for software is provided under the Squire Technologies Software Support packages. Software warranties can be renewed annually for as long as customer requires.