Overall Performance
Spider chart of all scored dimensions: 2025 (light green, dashed) vs 2026 (dark green, solid)
Service Delivery: Measurable Gains Across the Board
Service function average scores: 2025 vs 2026 (scores out of 4.0)
Every one of the five directly comparable service categories improved year-on-year. Project Management led the way (+0.211), closely followed by Account Management (+0.201) — both areas where core network teams depend on predictable delivery against demanding rollout schedules.
Support: Continuous Improvement
Support rating distribution: 2025 vs 2026
Support has historically drawn the sharpest scrutiny from this audience, so its +0.165 improvement matters. The distribution shift tells the real story: the proportion of “Average” ratings fell from 14.4% to just 4.5%. Poor ratings persist at 6.1%, so there’s more work to do — but the middle-ground dissatisfaction that used to define Support feedback has largely disappeared.
Training (+0.093) and Installation (+0.082) also moved forward. 2026 also introduced a combined Sales category, replacing the separate Pre-Installation and Finance categories used in 2025.
Documentation: Steady, Across-the-Board Improvement
Documentation quality scores: 2025 vs 2026
Documentation quality improved in every comparable area:
- Administration (+0.090)
- Support documentation (+0.058)
- Training documentation (+0.031).
2026 also introduced a new Installation documentation rating, which launched at 3.10 out of 4.0 — a solid baseline for a first-year metric.
“As an operations manager, I’ve worked closely with Squires project team, pre-installation and support teams. I’ve always had excellent service from them and found the individuals to be highly professional”
“The use of Squire technologies in the network has been a great story. Easy to manage, not much noise, very few inflight issues”.
“Squire have been easy to work with and their products are incredibly flexible. I would choose to go to them as a viable option.”
Robin Fox, Principle Engineer at Vodafone
“Sales and account management is very good at Squire. The overall service compared to similar vendors is very good.” “from experience we know that you guys always have a solution”
Doric Ramlakhan, CEO at Telesur
“Yes, we recommend Squire Technologies for STP as we only have experience with that platform. The STP Platform is very robust and flexible.”
Kalyana Chakravarthy, Core Networks Manager at Lebara
“I’m very glad that our paths crossed with the Squire team”
Vladyslav Adaskalitsa, GMS
“I would recommend Squire Technologies, as they provide valuable telecom solutions and have been a supportive partner throughout our engagement.”
Shafiqullah Mudasir, Senior Manager/Network Planning at Roshan
“I think Squire has lots of technical knowledge and the flexibility of the SMSC reflects this.”
Martin Mrvka, Vice President of Technology DACH at Link Mobility
“I am pleased with the services and the prompt responses to my communication.”
Moosa Al-Maiyahi, Vice President of Supply Chain Management at AWASR
“They know their product and are very helpful. And the products are reliable.”
Ronan Synan, Operations Leader at Cubic Telecom
“Stable product and good support.”
Alexander Chekurov, Voice R&D Team Lead at Enreach
“Squire can be really flexible to overcome any challenges so would reach out for any questions”
Sean De Carteret, Mobile Core Engineer at Sure
“Squire is a trusted partner with broad industry knowledge and relationships.”
Christopher Libertore, Managing Director at Jet Telecom
“No current requirements but would contact Squire first for new voice reqs”.
Christopher Barr, Technical Director at Central Technology
“You provide an excellent product, installed by knowledgeable PM and engineers.”
Chris Lilley, Senior Engineer at Netengage
“No two of our customers are the same — different infrastructures, networks, regulations, priorities, pressures. The job of Support is to fit around you, not the other way round. This year’s results were genuinely encouraging — they tell us this approach is working, and the feedback tells us exactly where to aim next”.
Diameter Routing Agent
The SVI-DRA or Diameter Routing Agent sits at the centre of a Diameter signalling network. It manages high-volume traffic through dynamic load balancing and configurable throttling whilst multi-vendor support is provided by onboard mediation.