INdigital started in Fort Wayne, Indiana in 1995, initially providing businesses with integrated voice and data services. However, an over-saturated market and contract work with wireless service providers led them to specialise in a different area.

In 2004, INdigital jumped from the business telephony market to the public safety industry. They went up against AT&T, GTE, and Sprint to deliver a next-gen 911 service platform and beat them all with an unconventional sales pitch for the time. INdigital’s pitch included a proof of concept that was demonstrated in the INdigital conference room. The buyers could witness it in action and see first-hand the service continuity of an IP based design. It was a radical step and something the other companies could not replicate.

Having won the contract INdigital first built a new E911 network, then implemented a private, multi-provider high-speed IP network, the first of its kind in the United States. The network set the stage for delivering new types of emergency services, including Text-for-911, automatic number and location identification, real-time analysis services, and mobile Public Safety Answering Points (PSAPs).

Since then, the company has developed from a handful of people to nearly 150 staff members. They’ve also crossed borders, running full or partial services in 20 states, and counting.

From early on, the company has embraced open partnership-working, seeing the benefits of working with other specialists to deliver outstanding products and services. In the early 2000s, when INdigital began its 911 project, it sought out a software company that could support their ambitious goals. The next generation of 911 services required a unique solution, so INdigital selected a partner with the flexibility to adapt to a developing industry, purchasing a media gateway controller (MGC) from Squire Technologies.

That was the start of a two-decade-long partnership between the companies. Both companies learned and evolved together, enabling countless emergency services response calls through their combined efforts.