Voice Calls Surge As World Goes Into Lockdown.

Voice Calls Surge As World Goes Into Lockdown.
As we all get used to social isolation, working from home and home-schooling our children telecom operators and service providers adjust to a 50% surge in the number of phone calls being made over mobile and landline networks. The relocation of the working population from urban to residential, and to more urban areas has put the UK’s telephone system under considerable strain, resulting in increased scrutiny of operators from government ministers urging action to improve coverage of voice services.

Ironically the issue was discussed on a less-than-perfect conference call between Ofcom’s chief executive, the culture secretary, the minister for digital infrastructure and industry leaders last Friday, as politicians called for reassurance that operators can handle a dramatic rise in network use.

While the capacity of broadband networks has been seriously tested, it has been a sharp increase in voice calls that have caused the most problems as a large part of the workforce moves to working from home. ISP’s have remained confident that broadband capacity is sufficient to meet the demands of everyone signing up to Disney+ and playing the latest DOOM Eternal instalment. However in recent days the number of voice calls being made by homebound workers has overloaded the systems that connect phone messages between different mobile operators triggering a bout of industry finger pointing over who was to blame. 

Telefónica who owns O2 have reported the equivalent of seven years growth in one day in terms of the number of phone calls being made, plus a significant increase in call duration. Similarly BT reported unprecedented levels of calls being made on its EE mobile network, leading them to urge subscribers to use landlines or internet-based services such as Skype.

Unsurprisingly the UK is not alone, similar trends are being experienced all around the world as self isolation and lockdowns are imposed. AT&T in the US have reported wireless voice calls up 44% and landline voice calls up 74% in the past week.

So as we all reach for the old ‘dog and bone’ to check that Granny and Grandpa have got enough toilet roll telecom operators everywhere scramble to extend call licenses to handle a surge in voice calls, both from WiFi and traditional 2G/3G networks.

Lebara deploys Squire Technologies SVI-STP Signal Transfer Point

Working with the Lebara Mobile team on the successful deployment of Squire Technologies SVI-STP Signal Transfer Point products into their network, has been a wonderful experience altogether, as their cooperation at every stage of the project starting from requirements gathering, defining test specifications, putting migration strategy together to going live has been commendable.

It’s fantastic to work with customer’s who know their network inside out, as it’s an integral part of any product or software deployment.

Mayank Mehta

SVI-STP was successfully interconnected with the Host MNO’s core network STPs over M2PA Sigtran and with Lebaras’ own in-house Online Charging System (OCS) over CAMEL, which has been a smooth transition with very few issues as the core network was transitioning to M2PA Sigtran version.

“It’s been an absolute pleasure working with everyone at Lebara, as they’ve successfully coordinated with the host MNO and put together clear road markings at every stage of the project.” Mayank Mehta: Technical Project Lead at Squire Technologies.”

Find out more about the SVI-STP Signal Transfer Point product >

Ben Hybert from Squire Technologies awarded “Apprentice Of The Year”

We are thrilled to announce that our latest Weymouth College apprentice Ben Hybert has received the “Apprentice Of The Year” award from the college leaving us all very proud here at Squire Technologies. As firm believers in the move towards more apprenticeship opportunities for those looking at their choices following compulsory education Squire Technologies have cultivated a relationship with our local colleges including Weymouth to shine a light on what we do and the careers that we offer.

Ben has been with us since April 2019 working alongside our telecoms support and operations team providing our customers with technical support and expertise. Working towards achieving a ‘BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals’ and a ‘BTEC Level 3 Certificate in ICT Systems and Principles’.

We caught up with Ben to find out more about his experiences of doing an apprenticeship here at Squire Technologies…

SquireT: Hi Ben, what made you consider an apprenticeship through Weymouth College?

Ben: “I had already been studying Film and TV studies at Weymouth and knew it was a good place to meet new people and progress my career, it’s also near enough that I can travel there for the course on my own accord.”

SquireT: What attracted you to the apprentice position here at Squire Technologies?

Ben: “I’ve always had an interest in Technology. I initially started doing film production and graphic design but I kept coming across technical software problems which I loved to find solutions for. I decided that it would be a great path to follow and join an operations department for a technology based company that would combine my interest in technology with finding solutions to problems.”

SquireT: What do you like about working at Squire Technologies?

Ben: “I’d never really known anything about the telecoms industry but since joining Squire I have learnt a huge range of new things about the industry and technology. Having such great colleagues to help me learn has been a massive part of my job.”

SquireT: Have you felt supported by the team at Squire Technologies?

Ben: “Yes, everyone that works here is friendly and is great at helping one another – managers and directors are extremely friendly and can help in any situation.”

SquireT: Would you recommend an apprenticeship to those considering their options following school or college?

Ben: “I would recommend apprenticeships for anyone at any age who is looking to try something new in a field they already enjoy or look to pursue.”

SquireT: Would you say that doing your apprenticeship here at Squire Technologies has helped you plan your future in terms of a career path?

Ben: “Working at Squire has helped me understand the telecoms industry and also discover more about the general technology industry – its shown me that it’s something I love doing and I’d like to do for many years to come.”

SquireT: Where do you see yourself in a year’s time in terms of your career?

Ben: “It would be nice to think about the prospect of working in a more senior role within Squire and further developing my knowledge and skills within the elements of our software.”


A comment from Steve Sandeman, our Customer Care Manager and Ben’s line manager…

Hi Steve, you have the job of managing Ben and liaising with his college tutor Elly. Can you give us a few words about how Ben has fitted in at Squire Technologies and how you have found the apprentice system?

“Ben has settled very well into the team, he is keen and enthusiastic to learn the various aspects of the technology used and how best to support it.  He has developed very well, quickly understanding set tasks and developing his knowledge and skills beyond our expectations. This has meant he has become a very useful resource within a short timeframe.

The apprentice system itself has been easy to get going and Weymouth College have supported us during the entire process from setting this up, pre Squire Interviews, and ongoing college related activities. The College has been prompt to reply to queries etc during the entire time we have been running within this scheme. We would whole-heartedly consider further apprentices in the future.”


For more information about apprenticeships visit https://www.apprenticeships.gov.uk/

For more information about apprenticeships at Weymouth College visit https://www.weymouth.ac.uk/level-of-study/apprenticeships/

The GSMA’s annual Mobile World Congress in Barcelona cancelled over concerns due to the Coronavirus or COVID-19 outbreak

Amid growing uncertainty over the recent Coronavirus outbreak, the mobile world’s premier trade show was officially called off last week as many high-profile and distinguished exhibitors announced their withdrawal from the event.

While the GSMA announced earlier in the month that they were working with Spanish health authorities to take precautions to keep attendees safe, this was not enough to stem the ebb of conference participation. As heavy hitters like Amazon, Sony, LG, Intel, Ericsson and Nokia announced their exits, an overwhelming shadow was cast over the event ultimately leading to its eventual cancellation. 

In a statement, John Hoffman, the CEO of GSMA, announced that the coronavirus outbreak had made it “impossible” to hold the event. 

“With due regard to the safe and healthy environment in Barcelona and the host country today, the GSMA has cancelled MWC Barcelona 2020 because the global concern regarding the coronavirus outbreak, travel concern and other circumstances, make it impossible for the GSMA to hold the event. The Host City Parties respect and understand this decision. The GSMA and the Host City Parties will continue to be working in unison and supporting each other for MWC Barcelona 2021 and future editions. Our sympathies at this time are with those affected in China, and all around the world.” 

While we at Squire Technologies are, of course, very disappointed at the news of MWC20’s cancellation, we would like to echo Mr. Hoffman’s sympathies to all those suffering the effects of the Coronavirus outbreak both in China and in the growing number of regions it has affected, including here in the UK.

If you had a meeting scheduled with our team or were attending one of our events at Mobile World Congress, please accept our apologies. While the matter was not in our control, it is always disappointing to miss an occasion to meet with the many customers, colleagues and partners that we typically do at the annual conference. 

If you have any questions please feel free to call our team directly on +44 1305 757314 or alternatively email us at enquiries@squire-technologies.com

Squire hit the race circuit for a Christmas Grand Prix

Looking forward to a well deserved Christmas break at the end of a successful year the team at Squire Technologies HQ hit the race circuit at Wessex Raceway to let off some steam and burn some rubber!

Having drawn names out of the hat to decide upon teams and completed qualifying we went on to race to the death, or until our session ended, whichever came first.

Unsuprisingly our resident petrol head Ben ‘the speed’ Teversham and partner Stefan topped the podium with an emphatic win, congratulations to them both!

In second position came our dark horses of the event and senior support duo of Steve and Tim Bascombe who kept at bay young guns and bronze medal winners Ben Hybert and Dominic.

Special thanks goes out to Lesley who had planned to join Robyn and enjoy the motor racing from the comfort of the bar, but who stepped in at the last minute not only to drive, but to claim fourth place alongside myself, narrowly missing out on a place on the podium. Fantastic result Lesley!

Having almost burnt ourselves out on the track we enjoyed a lovely meal at the Pear at Parley where we also toasted Brad’s (our Chief Operating Officer) ten year work anniversary with a special gift as a token of our appreciation. We take this opportunity again to thank Brad for everything he brings to the Squire team.

Thank you again for everyone here at Squire HQ for thier fantastic company and all the best for a fantastic Christmas and New Year!


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