Squire Technologies - Customer Survey Results 2024

Squire Technologies – Customer Survey Results 2024

The results of our annual customer survey are in. There’s a 28% increase in respondents year-on-year, and we’re grateful for the feedback that we’ve received from all our customers. Like last year, we received responses from 50% of our active customers with fully deployed solutions, covering over 30 countries.

It’s great to get honest opinions from customers about Squire Technologies’ products and services, and we’re delighted that 94% of customers like them so much that they would recommend us.

How do we use information from our annual customer survey?

We encourage customers to routinely provide general feedback following support calls and during meetings. However, our annual customer survey gathers data on specific topics. Survey information is combined with the all-year-round feedback to identifying where we’re excelling and where we can do even better.

While the results are very encouraging, we’re always seeking to increase value and outcomes for customers. So, here are some of the insights that we’ve gleaned from our annual customer survey.

Product features

In all areas of our business, we work tirelessly to deliver better results for customers, and the outcome is clear. Customer perception is up on all product features.

In particular, 95% of customers rated our products’ functionality as excellent or good, up from 91% last year. The results are similar for other categories. Customers ratings of excellent or good were also up on robustness (95%), scalability (90%), customisation (90%), flexibility (91%), pricing (77%) and OA&M usability (87%).

Overall, year-on-year, product feature ratings of excellent or good have increased from 81% to 89%.

Project phases

Excellent and good ratings of project phases have increased on pre-installation, installation, training, support, account management, and project management. Only regarding finance, did fewer customers give a rating of excellent or good, down from 80% to 78% year-on-year.

Pre-installation

Installation

Account Management

Project Management

However, customers rating the combined functions of Squire Technologies’ service as excellent or good increased from 77% to 82% year-on-year.

Customer product suggestions

We are always interested to hear from customers about how they think our products and services might be improved. Here are some of the actions we’re taking based on customer suggestions.

Countries that are switching off their 3G networks are putting critical communications at risk. Therefore, at the request of one of our customers in Australia, we are investigating interconnects for VoWifi, considering ePDG and N3 IWF solutions.

Several customers have expressed a desire for GUI upgrades. We’re happy to report that work is in the pipeline. The upgrades will make the GUI more responsive and add more configuration validations. In addition, we are developing an add-on to improve reporting and introduce traffic graphs.

Our aim is to continually improve outcomes for our customers and their partners and subscribers. To that end, we are always researching new technologies, including how we might use AI to make deployments even faster, by simplifying administrative tasks.

Annual customer survey comments

On the qualitative side of our survey, customers provided great insights and some truly, wonderful praise that we greatly appreciate.

Here is what customers are saying:

‘Always been very professional and flexible with quick turnaround. Good products that are very reliable.’
Garry Howe, Contact Centre Solution Designer, Proactive DevOps at Vodafone

‘The company and the team have the spirit and interest to bring projects into the right direction with understanding of the customer’s need with the mindset “no problems just challenges”.
‘The team is very responsive and fast in answering!’
Ernst Kellner, Lead architect at Ventocom GmbH

‘Any solution related to signalling, Squire would be one of the entities we would consult, due to their good knowledge about this sector.
‘Squire have delivered a very efficient solution with good functionalities and capabilities.’
Rami Raphael, Deputy Chief Technology Information Officer at Roshan

‘Strong technical capability, responsive support, and reliable solutions make them a trustworthy partner.’
Emmanuel ndahiro, Evolved Packet Core Team Lead at KTRN

‘I would recommend Squire Technologies because of their excellent product quality, reliable support, and strong project management. Their team consistently delivers solutions that meet our needs and demonstrates deep industry knowledge. Overall, they provide great value and contribute positively to our operations.
‘Based on this positive experience, I trust their knowledge and would feel confident consulting them on broader core network challenges, even if unrelated to their current product offerings.’
Chiranjeet Kumar, Core Network Engineer at Lebara

‘It is obvious that Squire are top of the game in their field and I have had excellent interactions with staff on projects.’
Jordan Dodsworth, Product Solutions Technician at Sure

‘Squire seem to know what they are doing.
‘We have only completed one project with Squire, however it went very smoothly’
Michael Keaney, Head of Engineering at Pivotel

‘The products we have been using have worked very well’
Christian Anttila, System Specialist at DNA Oyj

‘We have contacted Squire earlier on non-related Squire product during certain core network challenges to get expert advice and suggestions. They are helpful and given good insights to solve the problems.
‘Most of the products from Squire are VM/server based, easy & quick to implement. Faster time to deploy and configure.’
Yugandhar Seshu K, Program Manager – I&I at Xius

‘Squire support is excellent over the years. ‘
Sunil Joshi, Product Support at NetEngage

‘The spread of 5G and development of AI, blockchain, and other technologies mean operators need networks that can quickly adapt and vendors they can rely on to deploy reliable solutions fast.

‘Our survey results show we’re successfully delivering the robust, agile solutions customers need to compete effectively in rapidly changing markets. However, there is always space to grow and we’re going to strive to improve wherever we can.

‘The insights we gather from our customer survey are critical in determining how we can do even better for customers. So, I am exceedingly grateful to everyone who completed the survey.

‘Additionally, my thanks go to all our staff. The team at Squire Technologies continually pull out all the stops to deliver outstanding results that clearly delight our customers. Well done.’

Bradley Knight, Chief Operating Officer