{"id":1998,"date":"2020-12-09T17:17:22","date_gmt":"2020-12-09T16:17:22","guid":{"rendered":"https:\/\/squire-technologies.co.uk\/blog\/?p=1998"},"modified":"2023-06-06T09:46:47","modified_gmt":"2023-06-06T08:46:47","slug":"dont-hope-for-happy-customers-create-them","status":"publish","type":"post","link":"https:\/\/squire-technologies.co.uk\/blog\/dont-hope-for-happy-customers-create-them","title":{"rendered":"Don\u2019t Hope for Happy Customers, Create Them"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/12\/Header-Image_Left-1.png\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/12\/Header-Image_Right-1.png\" alt=\"\"><\/p>\n<h1>\n<p class=\"p1\" style=\"text-align: center;\"><b>Don\u2019t Hope for Happy Customers, Create Them<\/p>\n<p><\/b><\/p>\n<\/h1>\n<div>\n<div id=\"ember3356\" class=\"artdeco-entity-lockup artdeco-entity-lockup--size-4 ember-view\">\n<div id=\"ember3363\" class=\"reader-author-info__content artdeco-entity-lockup__content ember-view\">\n<div id=\"ember3364\" class=\"reader-author-info__author-lockup--flex artdeco-entity-lockup__title ember-view\">\n<p class=\"p1\" style=\"text-align: center;\"><span class=\"s1\">Here at Squire Technologies we appreciate that great customer service is the lifeblood of our business. Our team is committed to cultivating strong relationships and going that extra mile for each and every one of our customers, taking the time to understand your particular wants and needs.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/12\/World-Map-1.png\" alt=\"\"><\/p>\n<div>\n<div id=\"ember3356\" class=\"artdeco-entity-lockup artdeco-entity-lockup--size-4 ember-view\">\n<div id=\"ember3363\" class=\"reader-author-info__content artdeco-entity-lockup__content ember-view\">\n<div id=\"ember3364\" class=\"reader-author-info__author-lockup--flex artdeco-entity-lockup__title ember-view\">\n<p class=\"p1\" style=\"text-align: center;\"><span class=\"s1\">To help us improve our services we asked our customers, spanning over 100+ countries for their feedback and opinions about our products and services.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/12\/Winners-1.png\" alt=\"\"><\/p>\n<h2>\n<p class=\"p1\" style=\"text-align: center;\"><span class=\"s1\"><b>Many thanks to all those that took the time to provide their feedback to us. As a token of our appreciation, we decided to give away over 25 presents to randomly selected respondents.<\/b><\/span><\/p>\n<\/h2>\n<div>\n<h3 class=\"p1\"><strong><span class=\"s1\">Bradley Knight<\/span><\/strong><span class=\"s2\"><b><span class=\"Apple-converted-space\">\u00a0<\/span><\/b><\/span><span class=\"s3\">Chief Operating Officer<\/span><\/h3>\n<p class=\"p1\"><span class=\"s1\">Having worked at Squire Technologies for over a decade I\u2019ve seen how our customer requirements have changed as the industry technology has evolved. While the technology moves at pace one thing stays constant.<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This is the absolute requirement to provide first class customer service, and this starts with understanding our customers, and taking the time to forge strong relationships. By doing this we not only meet our customer demands, but most importantly we help them grow their businesses.<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">I have the pleasure to have worked with a high number of our clients for as long as I\u2019ve worked at Squire, and I would like to thank my team, everyone in support from our apprentices through to our senior support engineers who work incredibly hard to maintain the high levels<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><span class=\"s1\">of support.<\/span><\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2020\/12\/Mr-Brad-1.png\" alt=\"\"><\/p>\n<p><!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"xsmall\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"column_gap\":\"collapse\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/12\\\/Header-Image_Left-1.png\",\"margin_remove_bottom\":true}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/12\\\/Header-Image_Right-1.png\",\"margin_remove_bottom\":true}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"props\":{\"divider\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"\n\n<p class=\\\"p1\\\" style=\\\"text-align: center;\\\"><b>Don\\u2019t Hope for Happy Customers, Create Them<br \\\/><br \\\/><\\\/b><\\\/p>\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<div id=\\\"ember3356\\\" class=\\\"artdeco-entity-lockup artdeco-entity-lockup--size-4 ember-view\\\">\\n\n\n<div id=\\\"ember3363\\\" class=\\\"reader-author-info__content artdeco-entity-lockup__content ember-view\\\">\\n\n\n<div id=\\\"ember3364\\\" class=\\\"reader-author-info__author-lockup--flex artdeco-entity-lockup__title ember-view\\\">\\n\n\n<p class=\\\"p1\\\" style=\\\"text-align: center;\\\"><span class=\\\"s1\\\">Here at Squire Technologies we appreciate that great customer service is the lifeblood of our business. Our team is committed to cultivating strong relationships and going that extra mile for each and every one of our customers, taking the time to understand your particular wants and needs.<\\\/span><\\\/p>\\n<\\\/div>\\n<\\\/div>\\n<\\\/div>\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/12\\\/World-Map-1.png\",\"maxwidth\":\"2xlarge\",\"block_align\":\"center\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<div id=\\\"ember3356\\\" class=\\\"artdeco-entity-lockup artdeco-entity-lockup--size-4 ember-view\\\">\\n\n\n<div id=\\\"ember3363\\\" class=\\\"reader-author-info__content artdeco-entity-lockup__content ember-view\\\">\\n\n\n<div id=\\\"ember3364\\\" class=\\\"reader-author-info__author-lockup--flex artdeco-entity-lockup__title ember-view\\\">\\n\n\n<p class=\\\"p1\\\" style=\\\"text-align: center;\\\"><span class=\\\"s1\\\">To help us improve our services we asked our customers, spanning over 100+ countries for their feedback and opinions about our products and services.<\\\/span><\\\/p>\\n<\\\/div>\\n<\\\/div>\\n<\\\/div>\"}}]}],\"props\":{\"width\":\"expand\",\"divider\":false}}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/12\\\/Winners-1.png\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"content\":\"\n\n<p class=\\\"p1\\\" style=\\\"text-align: center;\\\"><span class=\\\"s1\\\"><b>Many thanks to all those that took the time to provide their feedback to us. As a token of our appreciation, we decided to give away over 25 presents to randomly selected respondents.<\\\/b><\\\/span><\\\/p>\",\"title_color\":\"primary\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"muted\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<h3 class=\\\"p1\\\"><strong><span class=\\\"s1\\\">Bradley Knight<\\\/span><\\\/strong><span class=\\\"s2\\\"><b><span class=\\\"Apple-converted-space\\\">\\u00a0<\\\/span><\\\/b><\\\/span><span class=\\\"s3\\\">Chief Operating Officer<\\\/span><\\\/h3>\\n\n\n<p class=\\\"p1\\\"><span class=\\\"s1\\\">Having worked at Squire Technologies for over a decade I\\u2019ve seen how our customer requirements have changed as the industry technology has evolved. While the technology moves at pace one thing stays constant.<span class=\\\"Apple-converted-space\\\">\\u00a0<\\\/span><\\\/span><\\\/p>\\n\n\n<p class=\\\"p1\\\"><span class=\\\"s1\\\">This is the absolute requirement to provide first class customer service, and this starts with understanding our customers, and taking the time to forge strong relationships. By doing this we not only meet our customer demands, but most importantly we help them grow their businesses.<span class=\\\"Apple-converted-space\\\">\\u00a0<\\\/span><\\\/span><\\\/p>\\n\n\n<p class=\\\"p1\\\"><span class=\\\"s1\\\">I have the pleasure to have worked with a high number of our clients for as long as I\\u2019ve worked at Squire, and I would like to thank my team, everyone in support from our apprentices through to our senior support engineers who work incredibly hard to maintain the high levels<span class=\\\"Apple-converted-space\\\">\\u00a0<\\\/span><\\\/span><span class=\\\"s1\\\">of support.<\\\/span><\\\/p>\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/12\\\/Mr-Brad-1.png\"}}]}],\"props\":{\"layout\":\"3-4,1-4\"}}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[]}]}]}],\"version\":\"2.3.14\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here at Squire Technologies, we appreciate that great customer service is the lifeblood of our business. Our team is committed to cultivating strong relationships and going that extra mile for each and every one of our customers&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2273,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[271],"class_list":["post-1998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-customer-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Don\u2019t Hope for Happy Customers, Create Them - Squire Technologies Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/squire-technologies.co.uk\/blog\/dont-hope-for-happy-customers-create-them\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Don\u2019t Hope for Happy Customers, Create Them - Squire Technologies Blog\" \/>\n<meta property=\"og:description\" content=\"Here at Squire Technologies, we appreciate that great customer service is the lifeblood of our business. 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