{"id":3168,"date":"2022-03-31T16:27:39","date_gmt":"2022-03-31T15:27:39","guid":{"rendered":"https:\/\/squire-technologies.co.uk\/blog\/?p=3168"},"modified":"2022-05-24T14:20:28","modified_gmt":"2022-05-24T13:20:28","slug":"annual-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/squire-technologies.co.uk\/blog\/annual-customer-satisfaction-survey","title":{"rendered":"Annual Customer Satisfaction Survey"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><h1>\n<p class=\"p1\"><b>Annual Customer Satisfaction Survey<span class=\"Apple-converted-space\">\u00a0<\/span><\/b><\/p>\n<\/h1>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/blog_header1.jpg\" alt=\"\"><br \/>\n<img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/blog_header2.jpg\" alt=\"\"><\/p>\n<div>\n<p><strong>Every year at Squire Technologies we ask our customers \u201cHow are we doing?\u201d<\/strong><\/p>\n<p><span>This year we are humbled to have received an overwhelming number of responses to our survey, covering the 2021 fiscal year.<\/span> Customers in over 40 countries participated and we are thrilled that feedback has been overwhelmingly positive. The results of our survey are shared across our entire business and used as important guidance for our operational processes, business strategy and investments.<\/p>\n<p>While we collect and measure customer feedback from individual support tickets, which ensures that we identify any immediate and critical issues surrounding our 24\/7 customer support, we know these are only a snapshot of our performance at any one time.<\/p>\n<p>We use our Annual Customer Satisfaction Survey as a broader indicator of how our entire business is performing, from our finance and administration staff, sales and marketing teams, through to project managers, engineering gurus and support stars.\u00a0<\/p>\n<\/div>\n<hr>\n<div>\n<h3 class=\"p1\"><span class=\"s1\">Every year we ask our customers for their feedback and opinions. This helps us to improve and deliver better <\/span><span class=\"s1\">products and services.<\/span><\/h3>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/01\/AdobeStock_349954362_BW-scaled-e1643298256693.jpg\" alt=\"\"><\/p>\n<div>\n<h3 class=\"p1\"><span class=\"s1\">The results<\/span><\/h3>\n<\/div>\n<div>\n<p>We are delighted that the results from this years survey have been overwhelmingly positive. Despite the challenges of a global pandemic feedback from our customers has demonstrated that our dedicated teams across our entire business continue to deliver at a very high standard.<\/p>\n<p><strong>\u201cWould you recommend Squire Technologies?\u201d<\/strong><\/p>\n<p>Our customers&#8217; references and recommendations continue to play a significant role in growing our business, and this year 83% of survey respondents said they\u2019d recommend us.<\/p>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/Pre-Insulation-2.png\" alt=\"\"><\/p>\n<h3>\n<p class=\"p1\">Pre-installation<\/p>\n<\/h3>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/Support-1.png\" alt=\"\"><\/p>\n<h3>\n<p class=\"p1\">Support<\/p>\n<\/h3>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/Customisation-1.png\" alt=\"\"><\/p>\n<h3>\n<p class=\"p1\">Customization<\/p>\n<\/h3>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/02\/Logo-Set-For-Website8.png\" alt=\"\"><\/p>\n<div>\n<div class=\"display-flex align-items-center\">&#8220;We have used the STP since 2017 and had no issues with the product. It\u2019s an excellent platform, user friendly and availability has been close 100%&#8221;.<\/div>\n<div class=\"display-flex align-items-center\"><strong><span class=\"t-bold mr1\n                hoverable-link-text\"><span aria-hidden=\"true\">Pranil Ram, IREG &amp; International Switch Manager<\/span><\/span><\/strong><\/div>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/02\/Logo-Set-For-Website27.png\" alt=\"\"><\/p>\n<div>\n<div class=\"display-flex align-items-center\">GMS AG Team have excellent service on every stage of Squire post-sales service.<\/div>\n<div class=\"display-flex align-items-center\"><strong><span class=\"t-bold mr1\n                hoverable-link-text\"><span aria-hidden=\"true\">Bohdan Hretchenko, Mobile Core Engineer<\/span><\/span><\/strong><\/div>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/02\/Logo-Set-For-Website17.png\" alt=\"\"><\/p>\n<div>\n<div class=\"display-flex align-items-center\">All Cubic interactions with Squire are straight-forward and positive. There is a real sense of collaboration.<\/div>\n<div class=\"display-flex align-items-center\"><span class=\"t-bold mr1\n                hoverable-link-text\"><span aria-hidden=\"true\"><strong>Conor McMahon, Technical Project Manager<\/strong><br \/><\/span><\/span><\/div>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/02\/Logo-Set-For-Website4.png\" alt=\"\"><\/p>\n<div>\n<div class=\"display-flex align-items-center\">Always professional and will go the extra mile.<\/div>\n<div class=\"display-flex align-items-center\"><span class=\"t-bold mr1\n                hoverable-link-text\"><span aria-hidden=\"true\"><strong>Garry Howe<\/strong><br \/><\/span><\/span><\/div>\n<\/div>\n<hr>\n<div>\n<h3 class=\"p1\"><span class=\"s1\">Honest opinion<\/span><\/h3>\n<\/div>\n<div>\n<p>While it&#8217;s great to see the positive feedback, the survey\u2019s goal is to help us improve upon the products and services that we deliver to our customers. This year&#8217;s survey has helped us to identify areas of improvement to some of our support collateral, including user guides and training videos. Moving forward we will look at how we can improve these resources for our customers.<\/p>\n<\/div>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/Training-Videos.png\" alt=\"\"><\/p>\n<h3>\n<p class=\"p1\">Training videos<\/p>\n<\/h3>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/User-Guides-1.png\" alt=\"\"><\/p>\n<h3>\n<p class=\"p1\">User guides<\/p>\n<\/h3>\n<hr>\n<div>\n<h3 class=\"p1\"><span class=\"s1\">Thank you for taking the time<\/span><\/h3>\n<\/div>\n<div>\n<p>We\u2019d like to take this opportunity to thank everyone who took the time to participate in this year&#8217;s survey. As a token of our appreciation we are once again giving away a bundle of tech gifts to randomly selected survey respondents.<\/p>\n<\/div>\n<hr>\n<div>\n<h3 class=\"p1\" style=\"text-align: left;\"><span class=\"s1\">Our first prize winner<\/span><\/h3>\n<\/div>\n<div>\n<p data-id=\"page#4-0-1-0\">Will be receiving a pair of <span>Ray-Ban Stories connected sunglasses.<\/span><\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/ray_ban_stories_on_red_2.png\" alt=\"\"><\/p>\n<hr>\n<div>\n<h3 class=\"p1\"><span class=\"s1\">Runner up prizes go to<\/span><\/h3>\n<\/div>\n<div>\n<p data-id=\"page#4-0-1-0\">This year we are sending out runner up prizes of JBL Flip Essential bluetooth travel speakers to 20 randomly selected customers who kindly completed our customer satisfaction survey.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/03\/jbl_flip_essential.jpg\" alt=\"\"><\/p>\n<hr>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2021\/10\/BradBW_Circle_2021.png\" alt=\"\"><\/p>\n<h1>\n<p data-id=\"page#4-0-1-0\"><strong>Bradley Knight<\/strong> Chief Operating Officer<\/p>\n<\/h1>\n<div>\n<p>Squire Technologies are dedicated to ensuring our customers are at the forefront of everything we do. Providing first-class service and understanding our customers is an absolute requirement in forging long-term relationships.<\/p>\n<p>I am delighted with the survey response and would like to thank all those who participated. The results are shared across the business and used as meaningful guidance in shaping and improving our operational processes.<\/p>\n<p>I would also like to thank all our teams who work incredibly hard to maintain the high levels of service. This wouldn\u2019t have been possible without you.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2021\/09\/Sigla_Logo_2021_B.png\" alt=\"\"><\/p>\n<h2><span>A State of the art Unified Signalling Platform<\/span><\/h2>\n<div>\n<p>Sigla brings a homogenous layer to the management and operation of multi-generation networks, freeing operators from the burden of managing multiple core networks, and reducing network complexity and operating costs.<\/p>\n<\/p>\n<\/div>\n<p>\n    <a href=\"https:\/\/www.squire-technologies.co.uk\/platforms\/sigla-unified-signalling\">Learn More About Sigla<\/a>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_bottom\":false},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[]}],\"props\":{\"width\":\"default\"}},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"\n\n<p class=\\\"p1\\\"><b>Annual Customer Satisfaction Survey<span class=\\\"Apple-converted-space\\\">\\u00a0<\\\/span><\\\/b><\\\/p>\",\"text_align\":\"center\",\"margin_remove_bottom\":false,\"block_align\":\"center\"}}]}],\"props\":{\"width\":\"default\"}},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/blog_header1.jpg\",\"visibility\":\"l\",\"image_width\":\"1500\",\"text_align\":\"center\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/blog_header2.jpg\",\"visibility\":\"hidden-l\",\"text_align\":\"center\"}}]}]}],\"name\":\"TITLE\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<p><strong>Every year at Squire Technologies we ask our customers \\u201cHow are we doing?\\u201d<\\\/strong><\\\/p>\\n\n\n<p><span>This year we are humbled to have received an overwhelming number of responses to our survey, covering the 2021 fiscal year.<\\\/span> Customers in over 40 countries participated and we are thrilled that feedback has been overwhelmingly positive. The results of our survey are shared across our entire business and used as important guidance for our operational processes, business strategy and investments.<\\\/p>\\n\n\n<p>While we collect and measure customer feedback from individual support tickets, which ensures that we identify any immediate and critical issues surrounding our 24\\\/7 customer support, we know these are only a snapshot of our performance at any one time.<\\\/p>\\n\n\n<p>We use our Annual Customer Satisfaction Survey as a broader indicator of how our entire business is performing, from our finance and administration staff, sales and marketing teams, through to project managers, engineering gurus and support stars.\\u00a0<\\\/p>\",\"margin_remove_top\":false}}]}],\"props\":{\"width\":\"default\"}},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]}],\"modified\":\"2021-09-07T08:25:38.680Z\",\"name\":\"Quote Section (On white)\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"center\",\"content\":\"\n\n<h3 class=\\\"p1\\\"><span class=\\\"s1\\\">Every year we ask our customers for their feedback and opinions. This helps us to improve and deliver better <\\\/span><span class=\\\"s1\\\">products and services.<\\\/span><\\\/h3>\",\"margin_remove_top\":false}}]}],\"props\":{\"width\":\"xsmall\"}},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/01\\\/AdobeStock_349954362_BW-scaled-e1643298256693.jpg\"}}]}]}],\"modified\":\"2021-09-07T08:25:38.680Z\",\"name\":\"Quote Section (On white)\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<h3 class=\\\"p1\\\"><span class=\\\"s1\\\">The results<\\\/span><\\\/h3>\",\"margin_remove_top\":false},\"name\":\"The Results\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We are delighted that the results from this years survey have been overwhelmingly positive. Despite the challenges of a global pandemic feedback from our customers has demonstrated that our dedicated teams across our entire business continue to deliver at a very high standard.<\\\/p>\\n\n\n<p><strong>\\u201cWould you recommend Squire Technologies?\\u201d<\\\/strong><\\\/p>\\n\n\n<p>Our customers' references and recommendations continue to play a significant role in growing our business, and this year 83% of survey respondents said they\\u2019d recommend us.<\\\/p>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-3,1-3,1-3\",\"column_gap\":\"large\",\"width\":\"xsmall\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/Pre-Insulation-2.png\",\"image_width\":\"200\",\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"\n\n<p class=\\\"p1\\\">Pre-installation<\\\/p>\",\"text_align\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/Support-1.png\",\"image_width\":\"200\",\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"\n\n<p class=\\\"p1\\\">Support<\\\/p>\",\"text_align\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/Customisation-1.png\",\"image_width\":\"200\",\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"\n\n<p class=\\\"p1\\\">Customization<\\\/p>\",\"text_align\":\"center\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]}],\"modified\":\"2021-09-07T08:25:38.680Z\",\"name\":\"Quote Section (On white)\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"divider\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/02\\\/Logo-Set-For-Website8.png\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"3-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<div class=\\\"display-flex align-items-center\\\">\\\"We have used the STP since 2017 and had no issues with the product. It\\u2019s an excellent platform, user friendly and availability has been close 100%\\\".<\\\/div>\\n\n\n<div class=\\\"display-flex align-items-center\\\"><strong><span class=\\\"t-bold mr1\\n                hoverable-link-text\\\"><span aria-hidden=\\\"true\\\">Pranil Ram, IREG &amp; International Switch Manager<\\\/span><\\\/span><\\\/strong><\\\/div>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"divider\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/02\\\/Logo-Set-For-Website27.png\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"3-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<div class=\\\"display-flex align-items-center\\\">GMS AG Team have excellent service on every stage of Squire post-sales service.<\\\/div>\\n\n\n<div class=\\\"display-flex align-items-center\\\"><strong><span class=\\\"t-bold mr1\\n                hoverable-link-text\\\"><span aria-hidden=\\\"true\\\">Bohdan Hretchenko, Mobile Core Engineer<\\\/span><\\\/span><\\\/strong><\\\/div>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"divider\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/02\\\/Logo-Set-For-Website17.png\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"3-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<div class=\\\"display-flex align-items-center\\\">All Cubic interactions with Squire are straight-forward and positive. There is a real sense of collaboration.<\\\/div>\\n\n\n<div class=\\\"display-flex align-items-center\\\"><span class=\\\"t-bold mr1\\n                hoverable-link-text\\\"><span aria-hidden=\\\"true\\\"><strong>Conor McMahon, Technical Project Manager<\\\/strong><br \\\/><\\\/span><\\\/span><\\\/div>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"divider\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/02\\\/Logo-Set-For-Website4.png\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"3-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<div class=\\\"display-flex align-items-center\\\">Always professional and will go the extra mile.<\\\/div>\\n\n\n<div class=\\\"display-flex align-items-center\\\"><span class=\\\"t-bold mr1\\n                hoverable-link-text\\\"><span aria-hidden=\\\"true\\\"><strong>Garry Howe<\\\/strong><br \\\/><\\\/span><\\\/span><\\\/div>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]}],\"modified\":\"2021-09-07T08:25:38.680Z\",\"name\":\"Quote Section (On white)\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<h3 class=\\\"p1\\\"><span class=\\\"s1\\\">Honest opinion<\\\/span><\\\/h3>\",\"margin_remove_top\":false},\"name\":\"Honest Opinion\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>While it's great to see the positive feedback, the survey\\u2019s goal is to help us improve upon the products and services that we deliver to our customers. This year's survey has helped us to identify areas of improvement to some of our support collateral, including user guides and training videos. Moving forward we will look at how we can improve these resources for our customers.<\\\/p>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\",\"column_gap\":\"large\",\"width\":\"xsmall\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/Training-Videos.png\",\"image_width\":\"200\",\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"\n\n<p class=\\\"p1\\\">Training videos<\\\/p>\",\"text_align\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/User-Guides-1.png\",\"image_width\":\"200\",\"text_align\":\"center\"}},{\"type\":\"headline\",\"props\":{\"title_element\":\"h3\",\"content\":\"\n\n<p class=\\\"p1\\\">User guides<\\\/p>\",\"text_align\":\"center\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<h3 class=\\\"p1\\\"><span class=\\\"s1\\\">Thank you for taking the time<\\\/span><\\\/h3>\",\"margin_remove_top\":false},\"name\":\"Thank You For Taking The Time\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We\\u2019d like to take this opportunity to thank everyone who took the time to participate in this year's survey. As a token of our appreciation we are once again giving away a bundle of tech gifts to randomly selected survey respondents.<\\\/p>\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-3,2-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\",\"padding\":\"small\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"center\",\"content\":\"\n\n<h3 class=\\\"p1\\\" style=\\\"text-align: left;\\\"><span class=\\\"s1\\\">Our first prize winner<\\\/span><\\\/h3>\",\"margin_remove_top\":false},\"name\":\"First prize winners\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<p data-id=\\\"page#4-0-1-0\\\">Will be receiving a pair of <span>Ray-Ban Stories connected sunglasses.<\\\/span><\\\/p>\",\"margin_remove_top\":false},\"name\":\"First prize winners\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"2-3\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/ray_ban_stories_on_red_2.png\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-3\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<h3 class=\\\"p1\\\"><span class=\\\"s1\\\">Runner up prizes go to<\\\/span><\\\/h3>\",\"margin_remove_top\":false},\"name\":\"Runner up prize winners\"},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p data-id=\\\"page#4-0-1-0\\\">This year we are sending out runner up prizes of JBL Flip Essential bluetooth travel speakers to 20 randomly selected customers who kindly completed our customer satisfaction survey.<\\\/p>\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"2-3\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/jbl_flip_essential.jpg\"}}]}],\"props\":{\"layout\":\"1-3,2-3\"}},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]}],\"modified\":\"2021-09-07T08:25:38.680Z\",\"name\":\"Quote Section (On white)\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"small\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":true},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-5,4-5\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-5\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/10\\\/BradBW_Circle_2021.png\",\"image_width\":\"210\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"4-5\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"content\":\"\n\n<p data-id=\\\"page#4-0-1-0\\\"><strong>Bradley Knight<\\\/strong> Chief Operating Officer<\\\/p>\",\"title_style\":\"h3\",\"text_align\":\"left\",\"text_align_fallback\":\"center\",\"text_align_breakpoint\":\"m\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_align\":\"left\",\"content\":\"\n\n<p>Squire Technologies are dedicated to ensuring our customers are at the forefront of everything we do. Providing first-class service and understanding our customers is an absolute requirement in forging long-term relationships.<\\\/p>\\n\n\n<p>I am delighted with the survey response and would like to thank all those who participated. The results are shared across the business and used as meaningful guidance in shaping and improving our operational processes.<\\\/p>\\n\n\n<p>I would also like to thank all our teams who work incredibly hard to maintain the high levels of service. This wouldn\\u2019t have been possible without you.<\\\/p>\",\"margin_remove_top\":false}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[]}]}],\"modified\":\"2021-09-07T08:25:38.680Z\",\"name\":\"Quote Section (On white)\"},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/08\\\/Sigla_Background-Image_2.png\",\"media_overlay\":\"rgba(0, 0, 0, 0.39)\",\"image_size\":\"cover\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin_remove_top\":false,\"margin\":\"default\",\"margin_remove_bottom\":false,\"match\":false,\"layout\":\"1-4,3-4\",\"divider\":false},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"image\":\"\",\"media_overlay\":\"rgba(0, 0, 0, 0.43)\",\"padding\":\"small\",\"image_size\":\"cover\",\"width_medium\":\"1-4\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/09\\\/Sigla_Logo_2021_B.png\",\"image_width\":\"150\",\"text_align\":\"center\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"css\":\".el-element {\\n    color: #fff;\\n}\",\"content\":\"<span>A State of the art Unified Signalling Platform<\\\/span>\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Sigla brings a homogenous layer to the management and operation of multi-generation networks, freeing operators from the burden of managing multiple core networks, and reducing network complexity and operating costs.<\\\/p>\\n\n\n<p><\\\/p>\",\"css\":\".el-element {\\n    color: #fff;\\n}\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"text_align\":\"left\",\"css\":\".el-content {\\n background-color: transparent;\\n    border: 0.5px solid #fff;\\n    color: #fff;\\n    transition: all .3s ease-in-out;\\n    border-radius: 25rem;\\n    }\\n.el-content:hover {\\nbackground-color:#fff;\\ncolor:#445566;\\n}\\n.uk-button {text-transform: none; \\\/* was uppercase*\\\/}\\n.el-content {\\n    min-width: 220px;\\n}\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"icon_align\":\"left\",\"content\":\"Learn More About Sigla\",\"link\":\"https:\\\/\\\/www.squire-technologies.co.uk\\\/platforms\\\/sigla-unified-signalling\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding_remove_top\":false,\"padding_remove_bottom\":false,\"css\":\".el-section {\\n    padding-top: 2px;\\n    padding-bottom: 2px;\\n}\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\"},\"children\":[]}]}]}],\"version\":\"2.5.10\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every year at Squire Technologies we ask our customers \u201cHow are we doing?\u201d This year we are humbled to have received over 100 responses to our survey from customers in over 40 countries, and we are thrilled that feedback has been overwhelmingly positive. The results of our survey are shared across our entire business and used as important guidance for our operational processes, business strategy and investments.<\/p>\n","protected":false},"author":1,"featured_media":3330,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[299,437,438,436,271,150],"class_list":["post-3168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-customer-experience","tag-customer-feedback","tag-customer-reviews","tag-customer-satisfaction","tag-customer-service","tag-telecoms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Annual Customer Satisfaction Survey - Squire Technologies Blog<\/title>\n<meta name=\"description\" content=\"Every year at Squire Technologies we ask our customers \u201cHow are we doing?\u201d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/squire-technologies.co.uk\/blog\/annual-customer-satisfaction-survey\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Annual Customer Satisfaction Survey - 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