In a highly competitive market, we put our
ongoing success down to one key thing - people!

IT Support Apprentice

Main Duties and Responsibilities

Please note that one day a week will see you attending Weymouth College studying for an IT/Telecoms relevant qualification.

  • Learning and becoming proficient in Support Systems & Procedures
  • Recording cases for customer faults
  • Monitoring of the Support Team email inbox’s and associated tasks
  • Undertaking/Assisting with IT/Telecoms related projects
  • Provide support to other members of the Support Team
  • Speaking to customers on the telephone and via email
  • Understanding, configuring telephone systems
  • Shadowing senior staff

You will need to be a good team player and also be able to work on own initiative.

Desired skills

  • Good IT skills (MS Word, Excel, Power-point, e-mail)
  • Excellent written and spoken English
  • Confident communicator
  • Good customer skills, over the telephone, and face to face

Personal qualities

  • Self-starter
  • Punctual
  • Reliable
  • Motivated

Desired qualifications

  • Minimum 5 GCSE’s at grades C/4 or above, including maths and English or equivalent.

Future prospects

  • This is a good opportunity for the right individual who is looking for a career in Telecommunications
  • A permanent position may be offered for the right candidate upon successful completion of the I.T Apprenticeship

About Squire Technologies
Squire Technologies is a Telecoms Solutions Provider offering its products and services to Tier1/Tier2 telecom operators in mobile and fixed line space, with customers in more than 90 countries worldwide. We boast a comprehensive customer portfolio including Vodafone, British Telecom, Digicel, T-Mobile, Orange, Nokia and many more.


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