Main Duties and Responsibilities

• Learning and becoming proficient in Support Systems & Procedures
• Recording cases for customer faults
• Monitoring of the Support Team email inbox’s and associated tasks
• Undertaking/Assisting with IT/Telecoms related projects
• Provide support to other members of the Support Team
• Speaking to customers on the telephone and via email
• Understanding, configuring telephone systems
• Shadowing senior staff

You will need to be a good team player and also be able to work on own initiative.

Desired skills

• Good IT skills (MS Word, Excel, Power-point, e-mail)
• Excellent written and spoken English
• Confident communicator
• Good customer skills, over the telephone, and face to face

Personal qualities

• Self-starter
• Punctual
• Reliable
• Motivated

Desired qualifications

• Minimum 5 GCSE’s at grades C/4 or above, including maths and English or equivalent.

Future prospects

• This is a good opportunity for the right individual who is looking for a career in Telecommunications
• A permanent position may be offered for the right candidate upon successful completion of the I.T Apprenticeship

About Squire Technologies
Squire Technologies is a Telecoms Solutions Provider offering its products and services to Tier1/Tier2 telecom operators in mobile and fixed line space, with customers in more than 90 countries worldwide. We boast a comprehensive customer portfolio including Vodafone, British Telecom, Digicel, T-Mobile, Orange, Nokia and many more.