Changes to apply New configuration, Modify configuration or Delete configuration on SVI. This is subject to sufficient advanced notification and relevant information being available to proceed effectively.

This is aimed at ensuring that in the event any of the above or other agreed items is managed and reduces the risk to live services.  This will also include notification to On Call Engineer for Platinum customers.

To monitor the capacity of Customers hard drives ensuring sufficient capacity remains to ensure Live services remain functional. This will be monitored regularly to identify sudden loss of capacity or continued use of disk space.

Following the Maintenance Guide, Best Practise, CDRs will be archived on a regular basis. This will help to ensure Database management is maintained, SVI performance is not affected and future management of Support Issues.

Core Dumps will be captured and analysed/reviewed. This may result in a change of Configuration to correct and avoid the issue re-occurring or via replication to determine the cause and configuration amended or software update applied to resolve such issues.

The system is reviewed on a weekly basis to ensure it remains operational. This will identify trends whereby capacity or similar is constantly increasing and may if not managed correctly cause an effect on Live services. Along with general health check areas to ensure all relevant aspects are working as expected.

The security audit will review specific aspects which could be considered a risk if not managed.

This is deemed required to ensure service is not at risk.  This will be upon request from the customer with a clear indication of what the issue relates to and what the risk is. Security patches will need to be verified prior to deployment to ensure no affect is presented on live services. 

A standard report of All Managed Services and what utilisation there has been of these. This will include all the items monitored and provide a breakdown of utilisation, outages etc 

Aimed at providing New Customer Employees with a training session should it be required due to multiple Staff departures. This can also be utilised for identifying specific training requirements beyond the standard configuration/management areas.