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PRODUCT SUPPORT

Choose from our range of Product based services to deliver installation, training, ongoing support and product enhancements to ensure your continued business success.

User Guides

The User Guides below contain information about the Product(s) we provide and how to undertake various common configuration/troubleshooting-related tasks or actions on an SVI Product.  More advanced functions are noted towards the end of these guides and should be referenced if/where required when contacting support.  We can then review the specific requirement(s) and share relevant input to assist you.

SVI-MS User Guide
The web-based GUI Management System User Guide for all SVI products.

SVI-Billing User Guide
Carrier grade wholesale billing and management platform

SVI-DSC Camel IWF User Guide
The user guide to SVI-DSC Camel IWF

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SVI-DSC Diameter User Guide
The User Guide to the SVI-DSC Diameter Signalling Controller

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SVI-DSC Diameter Mediation User Guide
The User Guide to the SVI-DSC Diameter Mediation Function

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SVI-GMSC Gateway MSC User Guide
The user guide to our SVI-GMSC Gateway MSC

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SVI-MG User Guide
The User Guide for the SS7 Media Gateway

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SVI-MGC User Guide
The User Guide for the SS7 Media Gateway Controller

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SVI-SBC User Guide
Setup process for the SBC, includes setting up SIP End Points, Point to Point Routing and creating Border Control

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SVI-SG and SVI-STP User Guide
The user and configuration guide for the SVI-SG Signalling Gateway and SVI-STP Signalling Transfer Point

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SVI-STP-SSME User Guide (Incl. XML) 
User Guide for the SVI STP SSME routing, translation and message manipulation

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SVI-SMSC/G User Guide
The User Guide for SMS Centre/Gateway

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SVI-9225 User Guide
The user guide for the SS7-ISDN protocol converter

Squire’s Manipulation Engine (SSME)
Enable setting up rules allowing for the filtering and manipulation of SIP and MAP methods and headers

PostGresSQL Routing Database
User guide featuring database code and design

Service Creation Toolkit User Guide
The user and configuration guide for the Service Creation Toolkit

SVI-SDK Technical Document
Detailed guide into the specifics of the SVI-SDK

SVI-Resource Glossary – Appendix
Glossary of Squire SVI VoIP Resources

Installation

SVI-Install Check List
Installation check list for the SVI series, completed by customers before delivery

Interconnection Signoff Document
Interconnection signoff tests conducted by an engineer after installation

Hardware

System Resources
A list of the recommended system resources and specifications for remote loading of the SVI

Rocky 9 Minimal | Install Guide
Instructions on how to install Rocky 9 Minimal

AWS Rocky 9 Install Procedure
Instructions on how to install Rocky 9 in AWS cloud

Please Note: CentOS 6x is no longer supported, Centos 7x is currently supported, however Rocky 9 is now our default Installed OS.

Utilities

Voice Announcement File Converter
The utility for creating voice announcement files for the TP260, as referenced in the SVI VoIP user guide

Other

Squire Technologies’ Support Terms and Conditions
Support options, procedures and contacts

Warranty and Software License Agreement
IMPORTANT – Carefully read all the terms and conditions of this agreement

Squire Technologies’ SVI Maintenance Guide
A guide to the successful maintenance of your SVI products

M2PA Statement of Compliance
RFC 4165 M2PA Statement of Compliance