PRODUCT SUPPORT
Choose from our range of Product based services to deliver installation, training, ongoing support and product enhancements to ensure your continued business success.
User Guides
The User Guides below contain information about the Product(s) we provide and how to undertake various common configuration/troubleshooting-related tasks or actions on an SVI Product. More advanced functions are noted towards the end of these guides and should be referenced if/where required when contacting support. We can then review the specific requirement(s) and share relevant input to assist you.
SVI-MS User Guide | Download |
SVI-Billing User Guide | Download |
SVI-DSC Camel IWF User Guide | Download |
SVI-DSC Diameter User Guide | Download |
SVI-DSC Diameter Mediation User Guide | Download |
SVI-GMSC Gateway MSC User Guide | Download |
SVI-MG User Guide | Download |
SVI-MGC User Guide | Download |
SVI-SBC User Guide | Download |
SVI-SG and SVI-STP User Guide | Download |
SVI-STP-SSME User Guide (Incl. XML) | Download |
SVI-SMSC/G User Guide | Download |
SVI-9225 User Guide | Download |
Squire’s Manipulation Engine (SSME) | Download |
PostGresSQL Routing Database | Download |
Service Creation Toolkit User Guide | Download |
SVI-SDK Technical Document | Download |
SVI-Resource Glossary – Appendix | Download |
SVI-SQL CDR Format | Download |
Hardware
System Resources | download |
Rocky 9 Minimal | Install Guide | download |
AWS Rocky 9 Install Procedure | download |
Please Note: CentOS 6x is no longer supported, Centos 7x is currently supported, however Rocky 9 is now our default Installed OS.
Utilities
Voice Announcement File Converter | download |
Other
Squire Technologies’ Support Terms and Conditions | download |
Warranty and Software License Agreement | download |
Squire Technologies’ SVI Maintenance Guide | download |
M2PA Statement of Compliance | download |