mPaaS MANAGED PLATFORM AS A SERVICE

Squire Technologies mPaaS offering allows clients to lease core network products from Squire Technologies on a monthly basis.

Squire Technologies mPaaS offering allows clients to lease core network products on a monthly basis. The managed part of the offering ensures that our network specialists will install and commission products directly into a client’s network and then seamlessly provide ongoing support.

The enhanced support services under mPaaS provide value-added SVI-related assurances by being able to monitor and action SVI-specific, and standard monitoring functions to ensure your network remains optimised and stable with real-time alerts to our Support Team.

Download mPaaS Presentation

MULTI-VENDOR
Fully compliant data-model/protocol with 3GPP Release 12 standard, designed and tested for multi-vendor environments.

OPTIMISE YOUR CORE NETWORK
Squeeze more from your core networks. If your network is limited by old End-Of-Life equipment then rapidly migrate to a state-of-the art network component. Need to complement existing network technology then deploy the optimum network component at minimum cost.

REDUCE UPFRONT COSTS
Deploy a single network component or an entire core network from our extensive product portfolio. Alternatively start with a single product and incrementally add new products over time as your business plan dictates.

TEST NEW REVENUE GENERATING VERTICALS
Looking to test new revenue opportunities ? Reduce cashflow pressures and test new market verticals with Squire Technologies carrier grade network products.

Enhanced Services Items

Change Requests to Add/Modify/Delete Configuration

Changes to apply New configuration, Modify configuration or Delete configuration on SVI. This is subject to sufficient advanced notification and relevant information being available to proceed effectively.

Weekly Health Check

The system is reviewed weekly to ensure it remains operational. This will identify trends whereby capacity or similar is constantly increasing and may if not managed correctly cause an effect on Live services. Along with general health check areas, it ensures all relevant aspects are working as expected.

System KPI Monitoring

This is aimed at ensuring that in the event any of the above or other agreed items are managed and reduces the risk to live services. This will also include notification to On Call Engineer for Platinum customers.

Regular Security Audit

The security audit will review specific aspects which could be considered a risk if not managed.

Hard Disk Monitoring

To monitor the capacity of customer’s hard drives ensuring sufficient capacity remains to ensure Live services remain functional. This will be monitored regularly to identify sudden loss of capacity or continued use of disk space.

Applying Security Patches

This is deemed required to ensure service is not at risk. This will be upon request from the customer with a clear indication of what the issue relates to and what the risk is. Security patches will need to be verified prior to deployment to ensure no effect is presented on live services.

Archiving CDRs/Monthly Backup

Following the Maintenance Guide, Best Practice, CDRs will be archived regularly. This will help to ensure Database management is maintained, SVI performance is not affected and future management of Support Issues is.

Custom Reports

A standard report of All Managed Services and what utilisation there has been of these. This will include all the items monitored and provide a breakdown of utilisation, outages etc

Regular Monitoring of Alarm/Fault codes

Core Dumps will be captured and analysed/reviewed. This may result in a change of Configuration to correct and avoid the issue re-occurring or via replication to determine the cause and configuration amendment or software update applied to resolve such issues.

Additional/Bespoke Training

Aimed at providing New Customer Employees with a training session should it be required due to multiple Staff departures. This can also be utilised for identifying specific training requirements beyond the standard configuration/management areas.

Importance of Monitoring

Monitoring helps to drive operational and network efficiencies. Squire Technologies’ mPaaS solution will help identify and rapidly fix performance-related issues. Without monitoring software or system in place, your technical team will struggle to remedy issues, causing time delays and degradation of service to your own and your customer’s services.

Early Detection of Problems
Real-time Notifications
Performance Monitoring
Avoid Network Outages
Fix Performance Issues Quickly
Plan a Proper Budget For Upgradation
Recognise Security Threats
Improve reliability
Increase ROI
Enhanced User Experience
End-to-End Monitoring of Resources
Ensure SLA Compliance

Monitoring

Upon identification of an issue, a real-time alert is sent to our Support Team mailbox, along with visibility via a visual monitoring system.

These are regularly monitored and reviewed to provide a prompt resolution of service and notification of any key performance indicator out of agreed ranges. Our Alerts can be tailored so that any advance notification of Customer Maintenance means we can set exclusions for this period to avoid unnecessary notifications.

Key Features:

Linux Monitoring
Server Monitoring
Application Monitoring
SNMP Monitoring
Log Monitoring

Our Monitoring has been customized to suit the requirements of the Squire Solution and the many processes and functions it performs. It can also be tailored to your individual needs.

Monitoring Items

The following list is comprised of the current Squire Products and the monitoring available for these products.

	C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP
Number of Current Active Calls	✓ ✕ ✕ ✓ ✕ ✓ ✓ ✕ ✕ ✕
Automatic Backups Process Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Presence of Backup File(s)	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Presence of a System Failure Log	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Scheduled Processes Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Destination Point Codes Status	✕ ✓ ✓ ✓ ✓ ✓ ✓ ✕ ✓ ✓
Diameter Remote Peer / Diameter Local Peer Status	✕ ✓ ✕ ✕ ✓ ✕ ✓ ✕ ✕ ✓
Ethernet (IP) Interface Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Fail2Ban (SIP Firewall) Statistics	✓ ✓ ✕ ✕ ✕ ✕ ✓ ✕ ✕ ✕
Command Line Login Check	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Email Service Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
MySQL Database Size & %	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
MySQL Database Redundancy Replication Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Network reachability (Ping) Check	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
SCTP/MTP3 Protocol messages per second	✕ ✕ ✕ ✕ ✓ ✕ ✕ ✓ ✓ ✓
Software version check for Redundant Systems	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
MySQL Process Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
SS7 Signalling Link(s) Status	✕ ✕ ✓ ✓ ✓ ✓ ✕ ✓ ✓ ✓
Command Line (SSH) Process Availability Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Count of SSH Users at any time	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Total Number of Call Data Records/Transaction Data Records Count	✓ ✓ ✕ ✓ ✓ ✓ ✓ ✕ ✓ ✕
SIP Trunk (VoIP Destination) Status	✓ ✕ ✕ ✓ ✕ ✓ ✓ ✕ ✕ ✕

General System Capacity / Utilisation Checks

	C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP
CPU % Usage	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Hard Disk Usage Size & % Usage	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
System Load – Average of CPU Utilisation over a period of time	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
System Memory (RAM) Usage %	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Memory Swap Usage	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Operating System Uptime	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Graphical User Interface Status Checks

	C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP
Graphical User Interface Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Additional Graphical User Interface Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Supporting Graphical User Interface Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Core Application Services Status Checks

	C5 DSC FPG GMSC IWF MGC SBC SG SMSC/G STP
Voice Handling Process Status	✓ ✕ ✕ ✓ ✕ ✓ ✓ ✓ ✓ ✓
Redundancy Monitoring Active/Inactive Process Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Graphical User Interface Process Check	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
System Process Status	✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓