The Silver level support package is our starter level of support. It includes access to our tier 1 (help desk) email and telephone support during UK office hours.
The Gold package adds several enhancements. Most importantly it provides a hands-on approach from the support team who will, where necessary, log in remotely to the client’s systems to assist with troubleshooting.
Platinum support is our highest-level support package with the fastest response times. It provides an emergency service to assist customers who encounter a critical service-affecting issue outside of UK working hours.
Enhanced Support – mPaaS
Managed Platform as a Service
Squire Technologies’ mPaaS offering allows clients to lease core network products on a monthly basis. The managed part of the offering ensures that our network specialists will install and commission products directly into a client’s network and then seamlessly provide ongoing support.
